Welcome to Zividax Wallet and Zividax Pay.
Before using any Zividax payment-related service, including Wallet balances, deposits, subscriptions, Premium memberships, advertising payments, Creator Monetization, Creator earnings, refunds, or withdrawals, you must agree to this Policy and other applicable Zividax policies.
If you do not agree with this Policy, you should not use Zividax Wallet, Zividax Pay, Creator payment features, or other payment-related services. You may continue to use other available Zividax services in accordance with their applicable terms and policies.
By using a payment-related Zividax service, you confirm that you understand and agree to this Policy.
Zividax Wallet is an internal Zividax account balance and transaction system used in connection with eligible Zividax services.
Zividax Wallet is not a traditional bank account and is not intended to be used as a general-purpose banking or unrestricted person-to-person money transfer service.
Unless Zividax officially enables a specific feature, users cannot use Zividax Wallet to freely:
The features available through Zividax Wallet may change as Zividax develops its services.
Your Zividax account may display an available, pending, estimated, or otherwise eligible balance associated with supported Zividax transactions.
Zividax does not charge you simply for keeping an eligible balance in your Wallet.
There is no general minimum balance requirement solely for keeping an eligible balance in Zividax Wallet unless a specific service clearly states otherwise.
Zividax will not deduct money simply because:
Any applicable service-specific fee, platform fee, blockchain/network fee, or other disclosed charge will be shown or communicated where applicable.
Zividax does not intend to hold eligible unused customer balances indefinitely.
For users who are not active advertisers, do not have pending Creator earnings, and do not have balances connected to another active Zividax service, Zividax may review unused balances for possible return.
The general maximum retained balance for ordinary eligible non-advertising Wallet funds may be USD $100, subject to the rules and exceptions in this Policy.
This rule does not automatically apply to:
Where reasonably possible, Zividax will attempt to provide notice through your registered email address or account notification before initiating a return of an eligible unused balance.
The notice may explain:
You are responsible for maintaining access to your registered email address.
Where technically possible and appropriate, eligible returned funds may be sent to the original payment source or another verified and supported destination.
Zividax cannot guarantee that every transaction can be returned to the original source.
A return may be delayed or unavailable because of:
If a balance is returned through a blockchain transaction, applicable network fees may affect the final amount received.
Zividax will not intentionally deduct an undisclosed Wallet storage fee merely for holding an eligible balance. However, unavoidable blockchain or transaction-processing costs may apply where relevant.
Approved advertisers may add funds to use eligible Zividax advertising services.
Advertising balances may be subject to different limits from ordinary Wallet balances.
Where Zividax allows it, advertisers may add amounts above the standard USD $100 ordinary balance threshold for legitimate advertising purposes.
Advertising balances may still be reviewed, delayed, restricted, returned, or rejected where Zividax reasonably believes that a transaction involves:
Where cryptocurrency payments are officially supported, you must carefully follow the payment instructions displayed on the official Zividax payment page.
Before sending cryptocurrency, always verify:
Blockchain transactions can be irreversible.
Do not send cryptocurrency based solely on an address received through an unofficial message, comment, Telegram account, WhatsApp account, or third-party website.
Always verify payment information through the official Zividax payment page.
You are responsible for checking payment details before confirming a cryptocurrency transaction.
Zividax cannot guarantee recovery or refund where you:
Blockchain transactions may be irreversible.
If a technical recovery is possible, Zividax may review the request, but recovery is not guaranteed and may involve delays, administrative review, or applicable technical costs.
Zividax offers eligible subscription services that may provide access to digital features, content, or other benefits.
Before purchasing a subscription, you should review:
Because digital subscriptions may provide immediate access to content and services, refund eligibility may be limited.
A refund request does not automatically guarantee a refund.
Zividax may deny or limit a refund where:
Eligible subscription transactions may generate a receipt or transaction record. Where available, receipts may be accessible through your Zividax account. Zividax may also send transaction confirmations or receipts to your registered email address. You are responsible for maintaining a valid and accessible email address.
Zividax Premium provides access to additional features and benefits offered under the applicable Premium plan. Premium features may change, be added, or be removed as Zividax develops its services.
Certain Premium features may involve measurable or consumption-based usage, including:
Zividax may provide an initial 24-hour refund request period for eligible Premium purchases. Submitting a refund request within 24 hours does not automatically guarantee a full refund.
If you have used measurable or consumption-based services, Zividax may calculate the value of services already consumed before determining the eligible refund amount. This may include:
Where appropriate, you may request information from Support about an approved refund calculation.
Refund processing times may depend on payment verification, original payment method, blockchain confirmation times, security reviews, fraud prevention checks, and technical processing.
Approved Creators may participate in eligible Zividax monetization programs. The Creator Dashboard may display information including:
Dashboard information may be updated, corrected, delayed, or adjusted during transaction verification.
Not every amount displayed in the Creator Dashboard is immediately available for withdrawal.
Estimated earnings and pending revenue do not guarantee a final payout.
Zividax generally aims to verify eligible Creator transactions within approximately 24 hours. Some transactions may require additional review.
Delays may occur because of payment processing, fraud prevention, subscription verification, refund requests, chargebacks, security checks, technical issues, or manual review.
If an eligible transaction appears delayed for an unusually long period, you may contact official Zividax Support.
Unless otherwise stated for a specific program, promotion, or agreement, Zividax may deduct a 30% platform fee from eligible Creator revenue.
The final amount may change because of refunds, disputes, chargebacks, taxes where applicable, invalid transactions, or other legitimate adjustments.
Zividax may adjust, delay, reverse, or cancel earnings connected to refunded subscriptions, chargebacks, fraudulent transactions, artificial activity, fake accounts, manipulated engagement, duplicate payments, payment errors, technical errors, or policy violations.
Creators must not artificially generate subscriptions, payments, views, engagement, accounts, or Creator earnings.
Where required by the applicable Creator program, an active Zividax Premium subscription may be required to request a withdrawal.
Additional requirements may include account verification, security review, compliance with Creator policies, availability of an eligible withdrawable balance, and correct payment information.
Meeting a withdrawal requirement does not guarantee immediate approval.
The Zividax withdrawal system may display information such as Request ID, USDT address, Requested amount, Net amount, and Status.
Withdrawal statuses may include: Pending, Under Review, Approved, Processing, Completed, Rejected, Cancelled.
A withdrawal request may be reviewed before processing. Submitting a request does not guarantee immediate payment.
Where Zividax requests a USDT BEP20 address, you must provide the correct compatible address.
Before submitting your request, carefully verify the address, the blockchain network, and that the wallet supports USDT on BEP20.
You are responsible for losses caused by an incorrect address, incompatible network, typographical error, providing another person's address by mistake, or copying an altered or malicious address.
Once a blockchain withdrawal has been transmitted, Zividax may be unable to reverse or recover it.
Zividax may send email notifications about withdrawal activity. If a withdrawal is rejected, the available notification or dashboard information may provide a reason where appropriate.
Possible reasons include incorrect payment information, security concerns, policy violations, suspicious activity, insufficient eligible balance, transaction disputes, or technical issues.
Zividax may request additional information before processing certain withdrawals.
To help protect your account, Zividax may send important login and security information to your registered email address. We recommend treating official security communications carefully and marking trusted official Zividax communications as important.
Security notifications may include date and time, IP address, approximate location, device information, browser information, User Agent, login or security event details.
Zividax currently lists [email protected] as its official support contact. You are responsible for keeping your registered email address secure and accessible.
Zividax Support should never require you to publicly share:
Do not send this information through Telegram, WhatsApp, email, comments, or direct messages. If someone asks for this information while claiming to represent Zividax, contact official Support before taking further action.
If you believe that your account has been accessed without permission, an unauthorized transaction occurred, your withdrawal address was changed without your authorization, or your payment information was misused, you should contact Zividax Support as soon as possible.
Where appropriate, Zividax may investigate the activity, temporarily restrict Wallet features, delay a pending withdrawal, request additional verification, or secure or review the account.
Prompt reporting can improve the ability to investigate suspicious activity, but Zividax cannot guarantee reversal of transactions that have already been completed or permanently recorded on a blockchain.
Zividax may review accounts and transactions to protect users and the platform. Zividax may delay, reject, restrict, investigate, or take other appropriate action concerning activity involving fraud, unauthorized payments, stolen payment methods, fake accounts, artificial transactions, suspicious funds, money laundering concerns, automated abuse, Creator earnings manipulation, or repeated refund abuse.
Where permitted or required, Zividax may retain transaction records and cooperate with legitimate legal or regulatory requests.
To provide payment-related services, security, transaction history, fraud prevention, and account support, Zividax may collect and store relevant information. This may include subscription records, Premium transactions, deposits, withdrawal requests, Creator earnings, refund requests, transaction IDs, payment amounts, dates and times, payment addresses where necessary, blockchain transaction information, IP address, approximate location, device information, browser information, User Agent, and security and fraud-prevention records.
The processing of personal information is also subject to the applicable Zividax Privacy Policy.
Zividax may retain transaction, security, and account records for as long as reasonably necessary for purposes including providing the service, maintaining transaction history, fraud prevention, security investigations, resolving disputes, processing refunds, and meeting applicable legal or operational requirements.
The exact retention period may vary depending on the type of information and the reason it is retained. Deleting an account does not necessarily require immediate deletion of all transaction records where retention is necessary for legitimate security, legal, accounting, dispute-resolution, or fraud-prevention purposes.
If you have a problem with a transaction, you should first contact:
When contacting Support, provide relevant information where available, such as your Zividax username or account information, Transaction or Request ID, date and approximate time, payment amount, description of the issue, screenshots or transaction hash where relevant.
Zividax will review the available information and may request additional details. Some investigations may take longer depending on blockchain confirmations, payment-provider processing, security reviews, or the complexity of the issue.
Refund eligibility depends on the type of transaction and the circumstances. A transaction may be fully refundable, partially refundable, or non-refundable.
Zividax may adjust balances because of approved refunds, chargebacks, duplicate transactions, payment errors, technical mistakes, fraud prevention, or policy violations.
Where a refund is approved, Zividax will use a technically available and appropriate refund method. Blockchain transactions may involve limitations that prevent a refund from being sent to the exact original destination.
Zividax may update this Policy as the platform develops. Updates may affect Wallet functionality, payment methods, balance rules, refund rules, Premium, Creator Monetization, withdrawal requirements, or security procedures.
The latest published version will apply from the effective date shown in the updated Policy unless otherwise stated. You should review this Policy periodically.
Nothing in this Policy guarantees that every payment, refund, withdrawal, or blockchain transaction can be reversed, recovered, or completed. Cryptocurrency and blockchain transactions may involve technical, market, security, and network risks.
Zividax may take reasonable steps to protect users and investigate issues, but users remain responsible for protecting account credentials, securing their email account, verifying payment information, checking wallet addresses, checking blockchain networks, and reviewing transactions before confirmation.
By using Zividax Wallet, Zividax Pay, subscriptions, Premium, advertising payments, Creator Monetization, deposits, refunds, or withdrawals, you agree to follow this Policy and other applicable Zividax rules.
If you do not agree, do not use Zividax payment-related services.
You may continue using other available Zividax services where permitted under the applicable Zividax Terms and Policies.
Please verify every payment and withdrawal address, protect your account, never share your password or private keys, and contact official Zividax Support if you notice suspicious activity.